EZ Publishing believes in a Human and Robotic
approach to technical support. We are well aware
of the precision and peace of mind that Robotic
monitoring of our systems can provide to our clients
and to us, but we also recognize that sometimes
there is no replacing real human interaction.
For this reason, we have implemented an integrated
approach to keeping your systems up-to-date and
up-and-running 99.99% of the time.
Submit a question to our technical support staff
who will reply to you live online and in person.
EZ Publishing Staffing:
- Team approach
- Dedicated Account Managers.
- Customer Support.
- Technical Support.
- Email monitoring.
- Emphasis on use of automated system enables
immediate response to trouble tickets and immediate
Dedicated Account Manager
Role and Staffing:
- Human contact for any question or concern
that you would like answered or technical issues
that we can resolve for you.
- Our Account Managers are exceptionally knowledgeable
of the system and work on a daily basis with
technical support and with the system developers.
- 24/7 Support.
- Resolve both front-end and back-end technical
- Update open support tickets and issues.
- Provide updates on products and services.
- Immediate priority given to resolving any
- 24/7 support.
- Robotic support monitoring system uptime and
- Usually, we fix problems before our customers
realize there was a problem.
- Support tracking system.
- Advanced software and system support.
- Team Approach.
- Average of 5-years of experience in customer
- In-house training program.
- 24/7 Support.