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EZ Xtreme Support:

EZ Publishing believes in a Human and Robotic approach to technical support. We are well aware of the precision and peace of mind that Robotic monitoring of our systems can provide to our clients and to us, but we also recognize that sometimes there is no replacing real human interaction. For this reason, we have implemented an integrated approach to keeping your systems up-to-date and up-and-running 99.99% of the time.

Live Support

Submit a question to our technical support staff who will reply to you live online and in person.

EZ Publishing Staffing:

  • Team approach
    1. Dedicated Account Managers.
    2. Customer Support.
    3. Technical Support.
  • Email monitoring.
  • Emphasis on use of automated system enables immediate response to trouble tickets and immediate problem resolution.

Dedicated Account Manager

Role and Staffing:

  • Human contact for any question or concern that you would like answered or technical issues that we can resolve for you.
  • Our Account Managers are exceptionally knowledgeable of the system and work on a daily basis with technical support and with the system developers.

Customer Support:

Role:

  • 24/7 Support.
  • Resolve both front-end and back-end technical issues.
  • Update open support tickets and issues.
  • Provide updates on products and services.

Technical Support:

Role:

  • Immediate priority given to resolving any technical issues.
  • 24/7 support.
  • Robotic support monitoring system uptime and security.
  • Usually, we fix problems before our customers realize there was a problem.
  • Support tracking system.
  • Advanced software and system support.

Staffing:

  • Team Approach.
  • Average of 5-years of experience in customer support.
  • In-house training program.
  • 24/7 Support.
 
 
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