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If you have any questions please feel free to contact us, or call us at 877-439-4678.


General Questions
  What type of databases do you support?
  What is a subdomain?
  How many domain names can I set up with this service?
  Can I use (MS FrontPage, Dreamweaver, MS Publish) to create my pages?
  Do you offer counters or web statistic programs?
  How can I determine how much space my site will take up?
  What software comes standard with a Web Hosting account?
  Can I install a third party software on my account?

Service and Support
  How quickly will this account be set up?
  What kind of support do you provide?
  Can you help me transfer my site from my current hosting company?
  Do you offer shopping carts?
  Do you support JSP or ASP?

Email Questions
  How much space comes with the email addresses?
  What is an email forwarding account?
  What is the email attachment size limit?
  Do the email accounts come with a vacation/autoresponder message?

Complimentary Services
  What is the StreamSend Email marketing solution?

 


  Q: What type of databases do you support?
  A: We currently support MySQL, a very popular and powerful database package.
 

  Q: What is a subdomain?
  A: A subdomain is a domain that is part of a larger domain, often used by different functions or departments of a company or organization (e.g., http://sales.yourcompany.com). All our hosting packages come with complimentary subdomains if you request them.
 

  Q: How many domain names can I set up with this service?
  A: A hosting account typically comes with one domain, though it is easy and inexpensive to add additional domain names. If you have multiple domains that need to be directed to the same site, you may want to take a look at our EZ Forwarding service.
 

  Q: Can I use (MS FrontPage, Dreamweaver, MS Publish) to create my pages?
  A: You can use any web editing software to design your site, as long as it is able to save the pages in standard ‘HTML’ format. FrontPage, Dreamweaver, and MS Publish all publish HTML and work just fine with EZ Publishing hosting packages.
 

  Q: Do you offer counters or web statistics programs?
  A: All of our hosting packages include a web counter that keeps track of the number of visitors to your Website. We also provide you with the Wusage 7.0 web statistics program, which keeps track of daily, weekly and monthly Website activity.
 

  Q: How can I determine how much space my site will take up?
  A: There are many factors, including number of images, database size, and email habits, that can determine how much space you need. Generally, you can multiply the number of pages your Website has by 2 MB to get an idea of how much space you will need. You may want to add more if you use a lot of images, or if your Website uses a large database. Our hosting packages come with generous diskspace so space is rarely a problem, and we can always add more if you need it.
 

  Q: What software comes with a Web hosting account?
  A: Apache Web Server
PHP
MySQL
phpMyAdmin
Perl
Python
Java
Tomcat
Apache Struts
Sun Chili!Soft ASP Server
Wget
Sendmail Imap
Pop3d
Wu-FTPD

Let us know if you have some comments or suggestions regarding this list.

 

  Q: Can I install a third party software on my account?
  A: You can install third party software on your hosting account. Please consult the software's technical requirements to make sure it can run on a Linux server.
 

 


  Q: How quickly will this account be set up?
  A: Our web hosting services are generally setup in 15-45 minutes.
 

  Q: What kind of support do you provide?
  A: We offer 24-hour technical support via our online trouble ticket system, as well as telephone and chat support during our office hours (8am-5pm, PST, M-F). We have a friendly and responsive customer support staff.
 

  Q: Can you help me transfer my site from my current hosting company?
  A: Our FTP Transfer Utility feature, conveniently located in the user control panel, can easily transfer your website files over from your previous host. Our support staff can assist and troubleshoot during these transfers, ensuring that the transition goes as smoothly as possible.
 

  Q: Do you offer shopping carts?
  A: Yes. Please see our EZ Commerce packages for more information on setting up a shopping cart.
 

  Q: Do you support JSP or ASP?
  A: Yes. Please see our Developer packages for more information on JSP and ASP support.
 

 


  Q: How much space comes with the email addresses?
  A: Disk space for email storage is factored into your overall quota. There are no specified limits for individual email addresses.
 

  Q: What is an email forwarding account?
  A: An email forwarding account is an email alias at your domain (e.g., info@yourdomain.com) that redirects to another email address. Email forwarding accounts can easily be created and managed from the user control panel. You can have as many aliases or forwards you want for free.
 

  Q: What is the email attachment size limit?
  A: Email attachments should be no larger than 10 MB.
 

  Q: Do the email accounts come with a vacation/autoresponder message?
  A: All email addresses come with the ability to set up a vacation message / autoresponder that can easily be managed from the user control panel. This is a free service.
 

 


  Q: What is the StreamSend Email marketing solution?
  A: StreamSend is an Email marketing solution that enables you to manage customer relationships by sending out attractive email announcements, newsletters, and promotions. Learn More
 

 

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