NetHost Boosts Bottom Line with Backend Hosting Lamar Owens, founder of NetHost, had been selling Web hosting accounts for years, working with four different hosting companies as a reseller. He was never quite satisfied with their systems, and spent too much time dealing with account setup and administration problems and billing issues. In addition, customer service at these hosts was often weak and non-responsive. Then he discovered EZ Publishing's Backend Server Solution, and found a system that combined automated systems with exceptional customer support. With just a few clicks of the mouse I can pull-up a customer's payment history, upgrade or downgrade their service, or suspend an account if necessary, says Owens. Backend Hosting really solved my account setup and admin problems. Mr. Owens was also disapointed with the customer support he received from other hosts. With EZ Publishing, he found highly responsive and knowledgeable customer service and support. I am really impressed with the personal support I have received from EZ Publishing, continued Owens. Whenever I need assistance or have a question, a timely response has been given. This is very important to me as someone who makes their living as a Web host. I highly recommend EZ Publishing to anyone who is trying to find a great company to either host their sites or set them up in business to become a host. The outcome of switching to EZ Publishing was that Mr. Owens spent much less time dealing with minutia such as customer support and billing and he spent a lot more time on marketing and running his business. In addition, his customers were happier and so the customer turnover (churn) rate went down dramatically. Backend Hosting saves me  time  which translates to higher bottom line revenue because now I focus much more on marketing and promotion which brings in more clients, said Owens.  Back To Success Stories